RAPIDGate Program, Benefits, Costs, Enrollment & Administrative RolesRAPIDGate Program, Benefits, Costs, Enrollment & Administrative Roles

RAPIDGate Program, Benefits, Costs, Enrollment & Administrative RolesRAPIDGate Program, Benefits, Costs, Enrollment & Administrative RolesBack to

What Are the Benefits of the RAPIDGate Program?

The RAPIDGate program can save your company time and money:

  • Shorter wait times to access the facility = lower costs and better customer service
  • Consistency in access procedures
  • Virtually eliminates trips to Pass and ID Offices or Visitor Center for your employees
  • Access for up to a year
  • RAPIDGate Enterprise option allows your employees to access multiple facilities using a single RAPIDGate Credential.

How Can the RAPIDGate Program Help My Company?

The RAPIDGate program can save your company time and money:

  • Shorter wait times to access the facility = lower costs and better customer service
  • Consistency in access procedures
  • Virtually eliminates trips to Pass and ID Offices or Visitor Center for your employees
  • Access for up to a year
  • RAPIDGate Enterprise option allows your employees to access multiple facilities using a single RAPIDGate Credential.

Why Is This Facility Offering the RAPIDGate Program?

In response to federal security directives, government facilities are continuing to strengthen security procedures for facility access. To maintain and improve business relations with vendors and contractors, facilities are implementing the RAPIDGate program to manage and streamline secure access.

What is the RAPIDGate-Enterprise Option?

The RAPIDGate-Enterprise Option allows your employees to access multiple installations using a single RAPIDGate Credential. Once your company is participating at its first installation, you can add additional installations.

What are the Costs Associated with the RAPIDGate Program?

For the company:

  • RAPIDGate Program: 1 Year/1 installation = $199
  • RAPIDGate-Enterprise Option: 1 year/Unlimited installations = $249

For each participant:

  • RAPIDGate Program: 1 Year/1 installation = $179
  • RAPIDGate-Enterprise Option: 1 year/Unlimited installations = $254
  • RAPIDGate-90 Option: 90 Days/1 installation = $79
  • Credential Management Fee: $40

*Applicable taxes and surcharges apply for Hawaii

What Is an Independent Contractor/Sole Proprietor (IC/SP)?

An independent contractor/sole proprietor (IC/SP) is a one-person business that has not established a formal business entity. This person is “self-employed” (i.e., not employed by any other business, person, or entity) and enrollee does not have any additional participants that may need facility access. Once enrolled the participant acts as the RAPIDGate Company Administrator (RCA) on the account. Note: IC/SP participants are eligible for the Standard, RG-90, and Enterprise Options.

What are the Costs Associated with the RAPIDGate Program for Independent Contractor/Sole Proprietors (ICSP)?

  • RAPIDGate Program: 1 Year/1 installation = $179
  • RAPIDGate-Enterprise Option: 1 year/Unlimited installations = $254
  • RAPIDGate-90 Option: 90 Days/1 installation = $79
  • Credential Management Fee: $40

*Applicable taxes and surcharges apply for Hawaii

Note: Company fee is waived for Independent Contractors/Sole Proprietors (ICSP).

Who Should I Contact for More Information About the RAPIDGate Program?

Business Hours: 6 a.m. to 3 p.m. Pacific Time, Monday through Friday

What is a RAPIDGate Company Administrator (RCA)?

The person designated by your company as the RAPIDGate Company Administrator (RCA) is responsible for managing the RAPIDGate program for your company.

Recovery and Destruction of RAPIDGate Credentials

As a RAPIDGate Company Administrator (RCA) it is your responsibility to recover and effectively destroy expired and/or deactivated RAPIDGate credentials.  This specifically includes the credentials of employees whose employment has terminated; employees who have been deactivated from the RAPIDGate program (e.g., due to misuse of a program credential or due to a background screening fail result) and employees who no longer have a need to access the participating military facility.

There are a few simple steps you must take to ensure your company properly handles credential recovery and destruction:

  • Recover and Destroy Credentials – Credential should be recovered and destroyed immediately. Credentials must be shredded to ensure credential cannot be utilized. In addition, please notify RAPIDGate with the reason(s) why your employee no longer requires access. We will effectively deactivate the credential.  Please note that a credential cannot be reactivated once it has been deactivated.
  • Monthly Review – Change can happen at any time. Therefore, to ensure that your company is in compliance with proper credential recovery and destruction, we recommend that you perform a monthly review of all active credentials and employee statuses. For your convenience, we send a list of all active employees monthly. In addition, you can request an active list via email or phone at any time.
  • Keep a Log – We recommend that you keep a current log of all your employees that have active credentials. When an employee leaves or changes jobs, you can then indicate in that log the date that you recovered and destroyed the employee’s credential. Please click here for a sample Log Template.

What is a RAPIDGate Company Administrator (RCA) Personal Identification Number (PIN)?

The RAPIDGate Company Administrator (RCA) Personal Identification Number (PIN) is an eight-digit number that you choose which RAPIDGate Customer Support will use to validate you when you call to make changes and/or request information on your account or email a participant deactivation request.

How Do I Setup My RAPIDGate Company Administrator (RCA) Personal Identification Number (PIN)?

After submitting a company enrollment form, the RAPIDGate Company Administrator (RCA) Personal Identification Number (PIN) request email will be sent. To set up your RCA PIN, respond to the RCA PIN request email with the 8-digit number you would like to use. Once your RCA PIN has been set, you will receive an email confirming this information.

I Forgot My RAPIDGate Company Administrator (RCA) Personal Identification Number (PIN), How Do I Get A New One?

If you have misplaced or forgotten your RAPIDGate Company Administrator (RCA) Personal Identification Number (PIN), a RAPIDGate customer service representative will re-send the PIN verification email to the email address on file. The verification e-mail will contain your PIN.

Do You Provide Assistance for Registering Large Groups of Employees?

Yes, If your company has more than 50 participants who need to be registered at one time, please contact RAPIDGate Customer Support at info@rapidgate.com and we will provide more information.

Who Should Be Allowed Registration Under a Company Account?

Only authorized employees.  Subcontractors, Independent Contractors, etc., need to enroll under their own account.

How do Participants Gain Access to Multiple Facilities?

Contact RAPIDGate Customer Support to add additional access to facilities your company is currently participating at.

RAPIDGate Customer Support

info@rapidgate.com
1.877.RAPIDGate (1.877.727.4342)

What is the Process to Renew a Participant’s RAPIDGate Access?

The RAPIDGate program will email the RAPIDGate Company Administrator a list of outstanding renewals and directions on how to renew.

Program renewal can take place as early as 60 days before the company and participant’s subscription date. We recommend renewing as early as possible to ensure uninterrupted access. A new set of background screens are run yearly, and a late renewal can cause the screens to run longer than the expiration date. Renewing early doesn’t result in any lost access, and will extend the current expiration date by a year.

How Does a RAPIDGate Company Administrator (RCA) Designate a New RCA?

The current RCA needs to provide the following information to RAPIDGate Customer Support:

  • Current RCA PIN
  • New RCA’s: Name, Title, Phone, and Email

Click here to be redirected to our Contact Us Page.

What is the Process for My Company to Enroll in The RAPIDGate Program?

  • Step One – Fill out the Online Form

For a list of what information you will need to provide on the Company Enrollment Form Click here to view the Pre-enrollment Check List.

Submit Enrollment Form for One or Multiple Facilities, Click here to ENROLL

  • Step Two – Company Approval
In order to complete enrollment, your company needs approval from the facility. RAPIDGate will submit your company for approval. Approval process takes 1-3 Weeks
  • Step Three – Payment and Welcome Letter

Once your Company has been approved, RAPIDGate will process your company Enrollment fee and send you a welcome letter with your company code and instructions for your employees to register.

How to Enroll/Register for The RAPIDGate Program – Video Tutorials

To view a brief video tutorial on how to enroll/register into the RAPIDGate program, please select one of the videos below.

Company Enrollment:

Individual/Employee Registration:

What is a Tenant Sponsor?

A tenant sponsor will be your military or government contact at the facility that can confirm that you have legitimate business to conduct at the facility.

If I Am a Subcontractor, Do I Need to Enroll Under My Own Company Name?

Yes. Each company needs to be registered under their own company name.

Can We Enroll in the RAPIDGate-Enterprise Option Later, if We Only Need Access to One Facility Now?

Yes! If you need access to additional facilities, just fill out the RAPIDGate online enrollment form as an “Existing Customer”

How Long Does It Take to Enroll My Company?

The process usually takes from 1-3 weeks to be completed.

How Can I Obtain A Copy of the RAPIDGate: Company User Agreement?

To obtain a PDF copy of the agreement, click here for the Company User Agreement.

What are the Roles and Responsibilities of a RAPIDGate Company Administrator (RCA)?

The RAPIDGate Company Administrator (RCA) is responsible for:
  • Creating an RCA Personal Identification Number (PIN), and reference it each time you reach out to customer support about your account
  • Provide approval for company enrollment/renewal and associated charges
  • Provide your Company Code and send your employees to register at one of the RAPIDGate Registration Stations
  • Provide billing approval for new employee registrations and renewals
  • Manage company and employee information for the RAPIDGate program
  • Update company method of payment
  • Employee credential deactivation
  • Non-Qualified employee Issue Resolution
  • Credential replacement
  • Distribute all necessary communication from Fortior Solutions to registered employees when applicable
  • Collect and destroy credentials from employees who are terminated or no longer with your company, and notify RAPIDGate Customer Support immediately

What is the latest information regarding RAPIDGate access changes at Marine Corps installations?

Registration, Renewal & PaymentRegistration, Renewal & PaymentBack to

Can Payment be Made at the Registration Station?

No. During registration the employee has the option of providing credit card information. The method of payment will be on file but will not be billed until the RAPIDGate Company Administrator (RCA) authorizes us to do so.

Can Minors Register In The RAPIDGate Program?

No, you must be 18 years of age or older to participate in the RAPIDGate program. Refer to the facility's own policy and procedures to access the base.

How Long Does It Take to Register at the Self-Service Registration Station?

Approximately 10 minutes.

Is Registering at a Registration Station Required to Add Additional Facilities?

No, you only need to register once whether for access to one location or multiple.

What Methods of Payment Does the RAPIDGate Program Accept?

The RAPIDGate program accepts all major credit cards – Visa, Master, American Express, and Discover. We also accept payments in the form of Checks, E-Checks, and ACH.

Checks can be sent to the following address:

For:Mail To:
Payment by US Mail Fortior Solutions, LLC
PO Box 35143 #41026
Seattle, WA 98124-5143
Payment by FedEx, UPS, or Courier Fortior Solutions, LLC
Lockbox Services-41026
18035 Sperry Dr.
Tukwila, WA 98188-4750

Can Multiple Methods of Payment be Applied to a Transaction?

Yes. The RAPIDGate program accepts all major credit cards – Visa, Master, American Express, and Discover. We also accept payments in the form of Checks, E-Checks, and ACH.

How Do I Get a Copy of My Receipt?

Please contact RAPIDGate Customer Support for assistance.

RAPIDGate Customer Support

info@rapidgate.com
1.877.RAPIDGate (1.877.727.4342)

How can the Payment Method on File be Updated?

Please call RAPIDGate Customer Support at (877) 727-4342 for assistance in updating or adding a payment method. We cannot accept credit card information through email, or the chat program.

ID Documents, Background Screen & WaiversID Documents, Background Screen & WaiversBack to

Acceptable Identification Documents

Types of Acceptable Identity Documents needed when picking up your credential: During identity proofing, the participant shall be required to provide two forms of identity source documents in original form. The below list of acceptable identity documents may be changed at any time due to PIV-I, Government or installation requirements.

The identity source documents shall be bound to that participant and shall be neither expired nor canceled.

The primary identity source document shall be one of the following forms of identification:

  • Driver’s license or an ID card issued by a state or possession of the United States that is deemed compliant with the Real ID Act of 2005 by the US Department of Homeland Security* DLs and IDs marked with “NOT FOR FEDERAL IDENTIFICATION” will not be accepted, Army will require two photo IDs.
  • S. Passport or a U.S. Passport Card
  • Permanent Resident Card or an Alien Registration Receipt Card (Form I-551)
  • Foreign passport
  • Employment Authorization Document that contains a photograph (Form I-766)
  • S. Military ID card
  • S. Military dependent’s ID card
  • PIV Card

The secondary identity source document may be from the list above but cannot be of the same type as the primary identity source document. The secondary identity source document may also be one of the following:

  • Identification card issued by a federal, state, or local government agency or entity, provided it contains a photograph and is not marked “NOT FOR FEDERAL IDENTIFICATION” (Example: concealed carry permit)
  • S. Social Security Card issued by the Social Security Administration
  • Original or certified copy of a birth certificate issued by a state, county, municipal authority, possession, or outlying possession of the United States bearing an official seal. Birth Certificates where the last name differs from current ID documents (as in the case of married name) must be accompanied by additional documentation of name change (i.e. marriage certificate).
  • Voter’s registration card
  • S. Coast Guard Merchant Mariner Card
  • Certificate of U.S. Citizenship (Form N-560 or N-561)
  • Certificate of Naturalization (Form N-550 or N-570)
  • S. Citizen ID Card (Form I-197)
  • Identification Card for Use of Resident Citizen in the United States (Form I-179)
  • Certification of Birth Abroad (Form FS-545), Certification of Report of Birth issued by the Department of State (Form DS-1350), or Consular Report of Birth Abroad of a citizen of the United States of America (Form FS-240)
  • Temporary Resident Card (Form I-688)
  • Employment Authorization Card (Form I-688A)
  • Reentry Permit (Form I-327)
  • Refugee Travel Document (Form I-571)
  • Employment authorization document issued by Department of Homeland Security (DHS)
  • Employment Authorization Document issued by DHS with photograph (Form I-688B)
  • Driver’s license issued by a Canadian government entity
  • Native American tribal document
  • In the case of a nonimmigrant alien authorized to work for a specific employer incident to status, a foreign passport with Form I–94 or Form I–94A bearing the same name as the passport and containing an endorsement of the alien’s nonimmigrant status, as long as the period of endorsement has not yet expired and the proposed employment is not in conflict with any restrictions or limitations identified on the form
  • A passport from the Federated States of Micronesia (FSM) or the Republic of the Marshall Islands (RMI) with Form I–94 or Form I–94A indicating nonimmigrant admission under the Compact of Free Association Between the United States and the FSM or RMI

Some states and territories may provide an official identification document to an individual regardless of that individual’s immigration status. As mandated by some of our government customers, identification documents issued regardless of a person’s immigration status may not be used to prove a person’s identity for RAPIDGate® program purposes.

What Is the Fail Criteria for Background Screening Conducted Under The RAPIDGate Program?

  1. Commercial Background Screenings

The program’s commercial background screenings are conducted on all program applicants and participants. The commercial background screenings will produce a “fail” result for findings or convictions reported as far back as records are available:

  • Felony convictions within the last 10 years
  • Wanted persons – Open criminal warrants (felony and misdemeanor)
  • Searched watch lists (OFAC, ICE, Interpol, etc.)
  • Registered Sex Offenders
  • Social Security Number not validated
  1. Government Database Checks

In addition to the commercial background screenings, the program also processes government database checks, currently consisting of queries of the National Crime Information Center (“NCIC”) and Interstate Identification Index (“III”), on program applicants and participants for participating Coast Guard facilities. The government database checks will produce a “fail” result for these findings:

  • Felony convictions, and lack of Government crime classification (e.g. felony v. misdemeanor) or disposition (e.g., conviction v. dismissal) for:
    • Rape, Child Molestation, Human Trafficking, Espionage, Sabotage, Treason, and Terrorism. As far back as records are available
    • Persons released from prison or on probation within five years after a felony conviction
    • Wanted persons – Open criminal warrants (felony and misdemeanor)
    • Searched watch files including, Known or Appropriately Suspected Terrorists (KST) file, Immigration Violator File, Foreign Fugitive File, Violent Person File, etc
    • Registered Sex Offenders

Convictions within the last 10 years:

  • All other felony convictions and lack of government crime classification (e.g., felony vs. misdemeanor) or disposition (e.g., conviction vs. dismissals)
  1. Certain disqualifying events will not be eligible for a waiver by the Coast Guard:
  • Felony convictions, and lack of Government crime classification (e.g., felony v. misdemeanor) or disposition (e.g., conviction v. dismissal) for:
    • Rape, Child Molestation, Human Trafficking, Espionage, Sabotage, Treason, and Terrorism. As far back as records are available
    • Persons released from prison or on probation within five years after a felony conviction
    • Wanted persons – Open criminal warrants (felony and misdemeanor)
    • Searched watch files including, Known or Appropriately Suspected Terrorists (KST) file, Immigration Violator File, Foreign Fugitive File, Violent Person File, etc
    • Registered Sex Offenders

If you have any questions, please contact RAPIDGate Customer Support at 1.877.727.4342 or info@rapidgate.com.

What Happens When a Failed Background Check Occurs?

The participant will receive a letter in the mail from the screening provider and the RCA will be emailed a fail notification. Directions on how to adjudicate or apply for a waiver will be sent to the RCA only. Please check out our Waiver and Adjudication webpage for more information.

If a Failed Background Screen Occurs, can any Fees be Refunded?

No, the RAPIDGate program does not offer refunds.

What should I do if a Failed Background Screen Occurs?

What is the Timeframe to Waiver or Adjudicate?

What Additional Options are Available if a Participant Cannot Waiver?

The participant may still be eligible to adjudicate. Click here to review our Waiver and Adjudication process. If the participant is not eligible for adjudication they will need to follow the facility’s standard operating procedures for access.

Can a Waiver or Adjudication be Submitted with the RAPIDGate-90 Option?

No, the RAPIDGate-90 option does not have a waiver or adjudication option. In order to do so, you will need to upgrade to the Standard RAPIDGate program and pay $179 so your employee can request a waiver with the facility they require access to.

Credential Issuance, Activation & AccessCredential Issuance, Activation & AccessBack to

How do I get a RAPIDGate Credential?

You will need a company code in order to start the registration process. If you do not have a company code contact your RAPIDGate Company Administrator.

Once you have a company code locate a Registration Station and follow the directions located here.

Here are some additional resources to help you:

How to Register for the RAPIDGate Program Tutorials:

View a brief video tutorial on how to register for the RAPIDGate program.

Click here to download a PDF with registration tips.

What if I have Issues Using the Fingerprint Scanner at a RAPIDGate Registration Station?

In the event of a scanning issue, please attempt the following troubleshooting methods:
  • Try using alternate fingers
  • Wash hands (we do not recommend hand sanitizer as this can damage the surface of the scanner)
  • Try using lotion on fingertips (especially if hands are dry)
    • Using oil from nose, forehead or hair may be a good alternative (yes this really does work)
  • Rub fingertips together or on clothing for heat friction (especially if registrant’s hands are cold)

If the registrant is still unable to successfully scan their fingerprints, please call RAPIDGate Customer Support. We will respond within 48 business hours to schedule an appointment for a RAPIDGate technician to come on-site and assist with the registration process at the facility.

If the RAPIDGate Registration Station is down or not functioning, please contact RAPIDGate Customer Support.

RAPIDGate Customer Support

info@rapidgate.com
1.877.RAPIDGate (1.877.727.4342)

For more tips on successful registration, please read the guidebook on tips

What If My Employee Does Not Have Fingerprints?

Please call RAPIDGate Customer Support. We will respond within 48 business hours to schedule an appointment for a RAPIDGate technician to come on-site and assist with the registration process at the facility.

If the RAPIDGate Registration Station is down or not functioning, please contact RAPIDGate Customer Support.

RAPIDGate Customer Support

info@rapidgate.com
1.877.RAPIDGate (1.877.727.4342)

How Long Does it Take to get A RAPIDGate Credential?

On average it takes approximately two weeks from the time payment is processed.

Can I Expedite the Credentialing Process?

Yes, since the process is dependent on multiple factors including screenings and authorizations, we recommend authorizing payment for new registrations as soon as possible. We start the screening process directly after payment is completed.

Why Do I Have to Renew if the Credential Hasn’t Expired?

The credential expiration date is not related to the subscription renewal date. Participants must renew their subscription according to the program they are participating in:

  • RAPIDGate Standard access will be active for one year
  • RAPIDGate 90 access will be good for 90 days.

The date printed on the credential is the date the credential must be replaced by. Credential replacements are dependent on the credential type:

  • RAPIDGate Standard credentials are replaced every five years.
  • RAPIDGate Premier credentials are replaced every three years.

What Happens if a Credential Is Damaged / Lost / Stolen / Found?

Contact RAPIDGate Customer Support immediately.

RAPIDGate Customer Support

info@rapidgate.com
1.877.RAPIDGate (1.877.727.4342)

The RAPIDGate Credential is Expiring, What Needs to Happen?

For RAPIDGate Premier Credentials:
  • If a replacement credential is needed, you will be notified during the renewal process
  • There is a $40 fee associated with credential replacement.
For RAPIDGate Standard Credentials:
  • A new credential will be ordered when the participant's annual service date is renewed and exceeds the expiration date of the RAPIDGate credential.
  • A credential will be ordered at no cost.

Is Re-Registering Required to get a Replacement Credential?

No. Contact RAPIDGate Customer Support to initiate the process.

RAPIDGate Customer Support

info@rapidgate.com
1.877.RAPIDGate (1.877.727.4342)

The Name on the Credential Does Not Match the Name on the IDs

Please contact RAPIDGate Customer Support to initiate the name change process

RAPIDGate Customer Support

info@rapidgate.com
1.877.RAPIDGate (1.877.727.4342)

Please note that the way the participant’s name appears on their credential is included in authorization email that is sent to the RAPIDGate Company Administrator before being processed. If a participant’s name does not appear correctly in the authorization email please let us know so that we can update this information. This prevents delays and additional fees.

How Do I Protect My Credential?

Every product undergoes normal wear and tear. To minimize its effects on your credential – and to help it last longer before it needs replacing – there are a few easy steps you can follow. Learn how to clean and care for your credential here.

Does My RAPIDGate Credential Have Escort Privileges?

No, your RAPIDGate credential is valid only for your own access needs

Is a Temporary Pass Available While RAPIDGate is Being Processed?

You will need to contact the facility you access to get information about available pass options.

NOTE: Some facilities may run additional background screens and will not issue a temporary pass until the facility background screen is cleared and a receipt is provided.

What Are the Benefits of the RAPIDGate Program?

The RAPIDGate program can save your company time and money:

  • Shorter wait times to access the facility = lower costs and better customer service
  • Consistency in access procedures
  • Virtually eliminates trips to Pass and ID Offices or Visitor Center for your employees
  • Access for up to a year
  • RAPIDGate Enterprise option allows your employees to access multiple facilities using a single RAPIDGate Credential.

How Can the RAPIDGate Program Help My Company?

The RAPIDGate program can save your company time and money:

  • Shorter wait times to access the facility = lower costs and better customer service
  • Consistency in access procedures
  • Virtually eliminates trips to Pass and ID Offices or Visitor Center for your employees
  • Access for up to a year
  • RAPIDGate Enterprise option allows your employees to access multiple facilities using a single RAPIDGate Credential.

Why Is This Facility Offering the RAPIDGate Program?

In response to federal security directives, government facilities are continuing to strengthen security procedures for facility access. To maintain and improve business relations with vendors and contractors, facilities are implementing the RAPIDGate program to manage and streamline secure access.

What is the RAPIDGate-Enterprise Option?

The RAPIDGate-Enterprise Option allows your employees to access multiple installations using a single RAPIDGate Credential. Once your company is participating at its first installation, you can add additional installations.

What are the Costs Associated with the RAPIDGate Program?

For the company:

  • RAPIDGate Program: 1 Year/1 installation = $199
  • RAPIDGate-Enterprise Option: 1 year/Unlimited installations = $249

For each participant:

  • RAPIDGate Program: 1 Year/1 installation = $179
  • RAPIDGate-Enterprise Option: 1 year/Unlimited installations = $254
  • RAPIDGate-90 Option: 90 Days/1 installation = $79
  • Credential Management Fee: $40

*Applicable taxes and surcharges apply for Hawaii

What Is an Independent Contractor/Sole Proprietor (IC/SP)?

An independent contractor/sole proprietor (IC/SP) is a one-person business that has not established a formal business entity. This person is “self-employed” (i.e., not employed by any other business, person, or entity) and enrollee does not have any additional participants that may need facility access. Once enrolled the participant acts as the RAPIDGate Company Administrator (RCA) on the account. Note: IC/SP participants are eligible for the Standard, RG-90, and Enterprise Options.

What are the Costs Associated with the RAPIDGate Program for Independent Contractor/Sole Proprietors (ICSP)?

  • RAPIDGate Program: 1 Year/1 installation = $179
  • RAPIDGate-Enterprise Option: 1 year/Unlimited installations = $254
  • RAPIDGate-90 Option: 90 Days/1 installation = $79
  • Credential Management Fee: $40

*Applicable taxes and surcharges apply for Hawaii

Note: Company fee is waived for Independent Contractors/Sole Proprietors (ICSP).

Who Should I Contact for More Information About the RAPIDGate Program?

Business Hours: 6 a.m. to 3 p.m. Pacific Time, Monday through Friday

What is a RAPIDGate Company Administrator (RCA)?

The person designated by your company as the RAPIDGate Company Administrator (RCA) is responsible for managing the RAPIDGate program for your company.

Recovery and Destruction of RAPIDGate Credentials

As a RAPIDGate Company Administrator (RCA) it is your responsibility to recover and effectively destroy expired and/or deactivated RAPIDGate credentials.  This specifically includes the credentials of employees whose employment has terminated; employees who have been deactivated from the RAPIDGate program (e.g., due to misuse of a program credential or due to a background screening fail result) and employees who no longer have a need to access the participating military facility.

There are a few simple steps you must take to ensure your company properly handles credential recovery and destruction:

  • Recover and Destroy Credentials – Credential should be recovered and destroyed immediately. Credentials must be shredded to ensure credential cannot be utilized. In addition, please notify RAPIDGate with the reason(s) why your employee no longer requires access. We will effectively deactivate the credential.  Please note that a credential cannot be reactivated once it has been deactivated.
  • Monthly Review – Change can happen at any time. Therefore, to ensure that your company is in compliance with proper credential recovery and destruction, we recommend that you perform a monthly review of all active credentials and employee statuses. For your convenience, we send a list of all active employees monthly. In addition, you can request an active list via email or phone at any time.
  • Keep a Log – We recommend that you keep a current log of all your employees that have active credentials. When an employee leaves or changes jobs, you can then indicate in that log the date that you recovered and destroyed the employee’s credential. Please click here for a sample Log Template.

What is a RAPIDGate Company Administrator (RCA) Personal Identification Number (PIN)?

The RAPIDGate Company Administrator (RCA) Personal Identification Number (PIN) is an eight-digit number that you choose which RAPIDGate Customer Support will use to validate you when you call to make changes and/or request information on your account or email a participant deactivation request.

How Do I Setup My RAPIDGate Company Administrator (RCA) Personal Identification Number (PIN)?

After submitting a company enrollment form, the RAPIDGate Company Administrator (RCA) Personal Identification Number (PIN) request email will be sent. To set up your RCA PIN, respond to the RCA PIN request email with the 8-digit number you would like to use. Once your RCA PIN has been set, you will receive an email confirming this information.

I Forgot My RAPIDGate Company Administrator (RCA) Personal Identification Number (PIN), How Do I Get A New One?

If you have misplaced or forgotten your RAPIDGate Company Administrator (RCA) Personal Identification Number (PIN), a RAPIDGate customer service representative will re-send the PIN verification email to the email address on file. The verification e-mail will contain your PIN.

Do You Provide Assistance for Registering Large Groups of Employees?

Yes, If your company has more than 50 participants who need to be registered at one time, please contact RAPIDGate Customer Support at info@rapidgate.com and we will provide more information.

Who Should Be Allowed Registration Under a Company Account?

Only authorized employees.  Subcontractors, Independent Contractors, etc., need to enroll under their own account.

How do Participants Gain Access to Multiple Facilities?

Contact RAPIDGate Customer Support to add additional access to facilities your company is currently participating at.

RAPIDGate Customer Support

info@rapidgate.com
1.877.RAPIDGate (1.877.727.4342)

What is the Process to Renew a Participant’s RAPIDGate Access?

The RAPIDGate program will email the RAPIDGate Company Administrator a list of outstanding renewals and directions on how to renew.

Program renewal can take place as early as 60 days before the company and participant’s subscription date. We recommend renewing as early as possible to ensure uninterrupted access. A new set of background screens are run yearly, and a late renewal can cause the screens to run longer than the expiration date. Renewing early doesn’t result in any lost access, and will extend the current expiration date by a year.

How Does a RAPIDGate Company Administrator (RCA) Designate a New RCA?

The current RCA needs to provide the following information to RAPIDGate Customer Support:

  • Current RCA PIN
  • New RCA’s: Name, Title, Phone, and Email

Click here to be redirected to our Contact Us Page.

What is the Process for My Company to Enroll in The RAPIDGate Program?

  • Step One – Fill out the Online Form

For a list of what information you will need to provide on the Company Enrollment Form Click here to view the Pre-enrollment Check List.

Submit Enrollment Form for One or Multiple Facilities, Click here to ENROLL

  • Step Two – Company Approval
In order to complete enrollment, your company needs approval from the facility. RAPIDGate will submit your company for approval. Approval process takes 1-3 Weeks
  • Step Three – Payment and Welcome Letter

Once your Company has been approved, RAPIDGate will process your company Enrollment fee and send you a welcome letter with your company code and instructions for your employees to register.

How to Enroll/Register for The RAPIDGate Program – Video Tutorials

To view a brief video tutorial on how to enroll/register into the RAPIDGate program, please select one of the videos below.

Company Enrollment:

Individual/Employee Registration:

What is a Tenant Sponsor?

A tenant sponsor will be your military or government contact at the facility that can confirm that you have legitimate business to conduct at the facility.

If I Am a Subcontractor, Do I Need to Enroll Under My Own Company Name?

Yes. Each company needs to be registered under their own company name.

Can We Enroll in the RAPIDGate-Enterprise Option Later, if We Only Need Access to One Facility Now?

Yes! If you need access to additional facilities, just fill out the RAPIDGate online enrollment form as an “Existing Customer”

How Long Does It Take to Enroll My Company?

The process usually takes from 1-3 weeks to be completed.

How Can I Obtain A Copy of the RAPIDGate: Company User Agreement?

To obtain a PDF copy of the agreement, click here for the Company User Agreement.

What are the Roles and Responsibilities of a RAPIDGate Company Administrator (RCA)?

The RAPIDGate Company Administrator (RCA) is responsible for:
  • Creating an RCA Personal Identification Number (PIN), and reference it each time you reach out to customer support about your account
  • Provide approval for company enrollment/renewal and associated charges
  • Provide your Company Code and send your employees to register at one of the RAPIDGate Registration Stations
  • Provide billing approval for new employee registrations and renewals
  • Manage company and employee information for the RAPIDGate program
  • Update company method of payment
  • Employee credential deactivation
  • Non-Qualified employee Issue Resolution
  • Credential replacement
  • Distribute all necessary communication from Fortior Solutions to registered employees when applicable
  • Collect and destroy credentials from employees who are terminated or no longer with your company, and notify RAPIDGate Customer Support immediately

What is the latest information regarding RAPIDGate access changes at Marine Corps installations?

Can Payment be Made at the Registration Station?

No. During registration the employee has the option of providing credit card information. The method of payment will be on file but will not be billed until the RAPIDGate Company Administrator (RCA) authorizes us to do so.

Can Minors Register In The RAPIDGate Program?

No, you must be 18 years of age or older to participate in the RAPIDGate program. Refer to the facility's own policy and procedures to access the base.

How Long Does It Take to Register at the Self-Service Registration Station?

Approximately 10 minutes.

Is Registering at a Registration Station Required to Add Additional Facilities?

No, you only need to register once whether for access to one location or multiple.

What Methods of Payment Does the RAPIDGate Program Accept?

The RAPIDGate program accepts all major credit cards – Visa, Master, American Express, and Discover. We also accept payments in the form of Checks, E-Checks, and ACH.

Checks can be sent to the following address:

For:Mail To:
Payment by US Mail Fortior Solutions, LLC
PO Box 35143 #41026
Seattle, WA 98124-5143
Payment by FedEx, UPS, or Courier Fortior Solutions, LLC
Lockbox Services-41026
18035 Sperry Dr.
Tukwila, WA 98188-4750

Can Multiple Methods of Payment be Applied to a Transaction?

Yes. The RAPIDGate program accepts all major credit cards – Visa, Master, American Express, and Discover. We also accept payments in the form of Checks, E-Checks, and ACH.

How Do I Get a Copy of My Receipt?

Please contact RAPIDGate Customer Support for assistance.

RAPIDGate Customer Support

info@rapidgate.com
1.877.RAPIDGate (1.877.727.4342)

How can the Payment Method on File be Updated?

Please call RAPIDGate Customer Support at (877) 727-4342 for assistance in updating or adding a payment method. We cannot accept credit card information through email, or the chat program.

Acceptable Identification Documents

Types of Acceptable Identity Documents needed when picking up your credential: During identity proofing, the participant shall be required to provide two forms of identity source documents in original form. The below list of acceptable identity documents may be changed at any time due to PIV-I, Government or installation requirements.

The identity source documents shall be bound to that participant and shall be neither expired nor canceled.

The primary identity source document shall be one of the following forms of identification:

  • Driver’s license or an ID card issued by a state or possession of the United States that is deemed compliant with the Real ID Act of 2005 by the US Department of Homeland Security* DLs and IDs marked with “NOT FOR FEDERAL IDENTIFICATION” will not be accepted, Army will require two photo IDs.
  • S. Passport or a U.S. Passport Card
  • Permanent Resident Card or an Alien Registration Receipt Card (Form I-551)
  • Foreign passport
  • Employment Authorization Document that contains a photograph (Form I-766)
  • S. Military ID card
  • S. Military dependent’s ID card
  • PIV Card

The secondary identity source document may be from the list above but cannot be of the same type as the primary identity source document. The secondary identity source document may also be one of the following:

  • Identification card issued by a federal, state, or local government agency or entity, provided it contains a photograph and is not marked “NOT FOR FEDERAL IDENTIFICATION” (Example: concealed carry permit)
  • S. Social Security Card issued by the Social Security Administration
  • Original or certified copy of a birth certificate issued by a state, county, municipal authority, possession, or outlying possession of the United States bearing an official seal. Birth Certificates where the last name differs from current ID documents (as in the case of married name) must be accompanied by additional documentation of name change (i.e. marriage certificate).
  • Voter’s registration card
  • S. Coast Guard Merchant Mariner Card
  • Certificate of U.S. Citizenship (Form N-560 or N-561)
  • Certificate of Naturalization (Form N-550 or N-570)
  • S. Citizen ID Card (Form I-197)
  • Identification Card for Use of Resident Citizen in the United States (Form I-179)
  • Certification of Birth Abroad (Form FS-545), Certification of Report of Birth issued by the Department of State (Form DS-1350), or Consular Report of Birth Abroad of a citizen of the United States of America (Form FS-240)
  • Temporary Resident Card (Form I-688)
  • Employment Authorization Card (Form I-688A)
  • Reentry Permit (Form I-327)
  • Refugee Travel Document (Form I-571)
  • Employment authorization document issued by Department of Homeland Security (DHS)
  • Employment Authorization Document issued by DHS with photograph (Form I-688B)
  • Driver’s license issued by a Canadian government entity
  • Native American tribal document
  • In the case of a nonimmigrant alien authorized to work for a specific employer incident to status, a foreign passport with Form I–94 or Form I–94A bearing the same name as the passport and containing an endorsement of the alien’s nonimmigrant status, as long as the period of endorsement has not yet expired and the proposed employment is not in conflict with any restrictions or limitations identified on the form
  • A passport from the Federated States of Micronesia (FSM) or the Republic of the Marshall Islands (RMI) with Form I–94 or Form I–94A indicating nonimmigrant admission under the Compact of Free Association Between the United States and the FSM or RMI

Some states and territories may provide an official identification document to an individual regardless of that individual’s immigration status. As mandated by some of our government customers, identification documents issued regardless of a person’s immigration status may not be used to prove a person’s identity for RAPIDGate® program purposes.

What Is the Fail Criteria for Background Screening Conducted Under The RAPIDGate Program?

  1. Commercial Background Screenings

The program’s commercial background screenings are conducted on all program applicants and participants. The commercial background screenings will produce a “fail” result for findings or convictions reported as far back as records are available:

  • Felony convictions within the last 10 years
  • Wanted persons – Open criminal warrants (felony and misdemeanor)
  • Searched watch lists (OFAC, ICE, Interpol, etc.)
  • Registered Sex Offenders
  • Social Security Number not validated
  1. Government Database Checks

In addition to the commercial background screenings, the program also processes government database checks, currently consisting of queries of the National Crime Information Center (“NCIC”) and Interstate Identification Index (“III”), on program applicants and participants for participating Coast Guard facilities. The government database checks will produce a “fail” result for these findings:

  • Felony convictions, and lack of Government crime classification (e.g. felony v. misdemeanor) or disposition (e.g., conviction v. dismissal) for:
    • Rape, Child Molestation, Human Trafficking, Espionage, Sabotage, Treason, and Terrorism. As far back as records are available
    • Persons released from prison or on probation within five years after a felony conviction
    • Wanted persons – Open criminal warrants (felony and misdemeanor)
    • Searched watch files including, Known or Appropriately Suspected Terrorists (KST) file, Immigration Violator File, Foreign Fugitive File, Violent Person File, etc
    • Registered Sex Offenders

Convictions within the last 10 years:

  • All other felony convictions and lack of government crime classification (e.g., felony vs. misdemeanor) or disposition (e.g., conviction vs. dismissals)
  1. Certain disqualifying events will not be eligible for a waiver by the Coast Guard:
  • Felony convictions, and lack of Government crime classification (e.g., felony v. misdemeanor) or disposition (e.g., conviction v. dismissal) for:
    • Rape, Child Molestation, Human Trafficking, Espionage, Sabotage, Treason, and Terrorism. As far back as records are available
    • Persons released from prison or on probation within five years after a felony conviction
    • Wanted persons – Open criminal warrants (felony and misdemeanor)
    • Searched watch files including, Known or Appropriately Suspected Terrorists (KST) file, Immigration Violator File, Foreign Fugitive File, Violent Person File, etc
    • Registered Sex Offenders

If you have any questions, please contact RAPIDGate Customer Support at 1.877.727.4342 or info@rapidgate.com.

What Happens When a Failed Background Check Occurs?

The participant will receive a letter in the mail from the screening provider and the RCA will be emailed a fail notification. Directions on how to adjudicate or apply for a waiver will be sent to the RCA only. Please check out our Waiver and Adjudication webpage for more information.

If a Failed Background Screen Occurs, can any Fees be Refunded?

No, the RAPIDGate program does not offer refunds.

What should I do if a Failed Background Screen Occurs?

What is the Timeframe to Waiver or Adjudicate?

What Additional Options are Available if a Participant Cannot Waiver?

The participant may still be eligible to adjudicate. Click here to review our Waiver and Adjudication process. If the participant is not eligible for adjudication they will need to follow the facility’s standard operating procedures for access.

Can a Waiver or Adjudication be Submitted with the RAPIDGate-90 Option?

No, the RAPIDGate-90 option does not have a waiver or adjudication option. In order to do so, you will need to upgrade to the Standard RAPIDGate program and pay $179 so your employee can request a waiver with the facility they require access to.

How do I get a RAPIDGate Credential?

You will need a company code in order to start the registration process. If you do not have a company code contact your RAPIDGate Company Administrator.

Once you have a company code locate a Registration Station and follow the directions located here.

Here are some additional resources to help you:

How to Register for the RAPIDGate Program Tutorials:

View a brief video tutorial on how to register for the RAPIDGate program.

Click here to download a PDF with registration tips.

What if I have Issues Using the Fingerprint Scanner at a RAPIDGate Registration Station?

In the event of a scanning issue, please attempt the following troubleshooting methods:
  • Try using alternate fingers
  • Wash hands (we do not recommend hand sanitizer as this can damage the surface of the scanner)
  • Try using lotion on fingertips (especially if hands are dry)
    • Using oil from nose, forehead or hair may be a good alternative (yes this really does work)
  • Rub fingertips together or on clothing for heat friction (especially if registrant’s hands are cold)

If the registrant is still unable to successfully scan their fingerprints, please call RAPIDGate Customer Support. We will respond within 48 business hours to schedule an appointment for a RAPIDGate technician to come on-site and assist with the registration process at the facility.

If the RAPIDGate Registration Station is down or not functioning, please contact RAPIDGate Customer Support.

RAPIDGate Customer Support

info@rapidgate.com
1.877.RAPIDGate (1.877.727.4342)

For more tips on successful registration, please read the guidebook on tips

What If My Employee Does Not Have Fingerprints?

Please call RAPIDGate Customer Support. We will respond within 48 business hours to schedule an appointment for a RAPIDGate technician to come on-site and assist with the registration process at the facility.

If the RAPIDGate Registration Station is down or not functioning, please contact RAPIDGate Customer Support.

RAPIDGate Customer Support

info@rapidgate.com
1.877.RAPIDGate (1.877.727.4342)

How Long Does it Take to get A RAPIDGate Credential?

On average it takes approximately two weeks from the time payment is processed.

Can I Expedite the Credentialing Process?

Yes, since the process is dependent on multiple factors including screenings and authorizations, we recommend authorizing payment for new registrations as soon as possible. We start the screening process directly after payment is completed.

Why Do I Have to Renew if the Credential Hasn’t Expired?

The credential expiration date is not related to the subscription renewal date. Participants must renew their subscription according to the program they are participating in:

  • RAPIDGate Standard access will be active for one year
  • RAPIDGate 90 access will be good for 90 days.

The date printed on the credential is the date the credential must be replaced by. Credential replacements are dependent on the credential type:

  • RAPIDGate Standard credentials are replaced every five years.
  • RAPIDGate Premier credentials are replaced every three years.

What Happens if a Credential Is Damaged / Lost / Stolen / Found?

Contact RAPIDGate Customer Support immediately.

RAPIDGate Customer Support

info@rapidgate.com
1.877.RAPIDGate (1.877.727.4342)

The RAPIDGate Credential is Expiring, What Needs to Happen?

For RAPIDGate Premier Credentials:
  • If a replacement credential is needed, you will be notified during the renewal process
  • There is a $40 fee associated with credential replacement.
For RAPIDGate Standard Credentials:
  • A new credential will be ordered when the participant's annual service date is renewed and exceeds the expiration date of the RAPIDGate credential.
  • A credential will be ordered at no cost.

Is Re-Registering Required to get a Replacement Credential?

No. Contact RAPIDGate Customer Support to initiate the process.

RAPIDGate Customer Support

info@rapidgate.com
1.877.RAPIDGate (1.877.727.4342)

The Name on the Credential Does Not Match the Name on the IDs

Please contact RAPIDGate Customer Support to initiate the name change process

RAPIDGate Customer Support

info@rapidgate.com
1.877.RAPIDGate (1.877.727.4342)

Please note that the way the participant’s name appears on their credential is included in authorization email that is sent to the RAPIDGate Company Administrator before being processed. If a participant’s name does not appear correctly in the authorization email please let us know so that we can update this information. This prevents delays and additional fees.

How Do I Protect My Credential?

Every product undergoes normal wear and tear. To minimize its effects on your credential – and to help it last longer before it needs replacing – there are a few easy steps you can follow. Learn how to clean and care for your credential here.

Does My RAPIDGate Credential Have Escort Privileges?

No, your RAPIDGate credential is valid only for your own access needs

Is a Temporary Pass Available While RAPIDGate is Being Processed?

You will need to contact the facility you access to get information about available pass options.

NOTE: Some facilities may run additional background screens and will not issue a temporary pass until the facility background screen is cleared and a receipt is provided.